In the next episode of our Open Houzz Series – interviews with Houzzers across the globe to learn more about their role and how they contribute to our shared mission – we hear from Paul Otto, Sr. User Experience Researcher. Paul and his team (or should we say duo, since there’s only two of them!) play a critical role in gathering feedback directly from home professionals & home owners in order to improve our product and site.

Listen now to learn more about what his day-to-day looks like, his partnership with Product Design and other departments/business leaders, and how you can incorporate EX research into the work that you do, to solve problems & improve results.

Interested in becoming a User Experience Researcher? Feel free to reach out to Paul via Slack, G-chat, or E-mail ([email protected]).

Let us know here which role you'd like to hear from next.