John Yesko is a veteran experience design, creative, and digital business leader; now Head of User Experience and Service Design at Walgreens. Responsible for the digital experience on Walgreens websites, consumer mobile apps, and in-store retail interfaces - as well as team member-facing digital. He also leads the Omni-Channel Service Design practice, with the mission of improving customer and employee experience across their ~9500 stores.

John's specialties include Information architecture, user experience design, service design, usability testing/user research, website design, interaction design, and creative direction.

In this episode, we talked about:

• What is Walgreens and how it serves people?
• John’s role in Walgreens
• Walgreens and Boots relationship
• How did John get into design?
• How did John get the job at Walgreens?
• John shared some knowledge to those aspiring UX designers in healthcare/pharmacy world
• What is a good design for John?
• More design tools that can be used for service design
• And MUCH MORE!!

Links and Resources:

http://www.yesko.com/ 

https://miro.com/ux-tool/

https://rosenfeldmedia.com/ 

Jared Spool books

https://hbr.org/