Today's episode features Harvard instructor Margaret Andrews about her signature approach to leadership: understanding your backstory, values, and emotions so you can manage yourself and lead others more effectively. We discuss how surprising feedback, emotional courage, and practicing new behaviors create real growth.

The episode offers practical takeaways — close the knowing‑doing gap, embrace vulnerability, use team charters or "user manuals," and allow time for S‑curve learning — finishing with one clear reminder: others judge us by our behaviors, not our intentions.