Different companies interpret customer centricity in different ways, but at the heart of this business strategy is a deep understanding of the customer and a commitment to creating customer value at every touchpoint in the customer journey. Listen to our panelists from companies of different sizes, stages and industries share how they build long-term relationships with customers by providing exceptional service and delivering on promises.

Speakers:

• Michael Cross, Entergy
• Heidi Raynes, Performance Health
• Justin Wohlstadter, Waldo
• David Dart, EIR | The Idea Village - Moderator