The care exchange from Skills for Care

S5 E7: I’m a CQC expert – by accident


Listen Later

ee talk to Louie Werth, Director of Care Research and CQC feedback expert! Louie discusses the importance of feedback in CQC assessments, how gathering and actioning feedback will improve your service and the quality of care you provide and the one question that the CQC will ask everyone. 

He shares how important it is that staff feel confident and prepared to give feedback to the CQC and suggests ways this can be done with regular training and practice. He also talks about how to set up surveys to gather feedback using the CQC quality statements to help structure survey questions, the benefits of conducting shorter surveys more frequently rather than one long survey, undertaking anonymous surveys to encourage honest feedback and the importance of having a separate process for handling complaints and compliments.

Resources:

  • Wellbeing Report 2025 
  • Home - Care Research 
  • Managing a service 
  • CQC assessment eLearning 
  • ...more
    View all episodesView all episodes
    Download on the App Store

    The care exchange from Skills for CareBy Skills for Care