When RedSalud, Chile's largest private healthcare provider, recognized the need to offer remote assistance during the pandemic while maintaining empathy and clinical quality, they embarked on a digital transformation that fundamentally changed how they serve patients. 

In this episode of Level Up CX Tech, we sit down with Juan Neme, Experience and Digital Services Manager at RedSalud, to explore how they reimagined patient access and affordability while maintaining clinical quality, the pivotal role digital channels play, and how intentional design and empathy are shaping patient interactions today.