Level Up CX Tech

S5. Ep.8 From Fragmented Channels to Relationship Banking at Scale


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Recognizing that their customers deserve seamless experiences across every touchpoint, Banco Promerica El Salvador is evolving from managing 12 separate vendor systems to building a unified platform that fulfills their promise of relationship banking at scale. 

In this episode, Enrique Argueta explains how Banco Promerica El Salvador is reimagining the customer experience across nine countries and serving over one million customers. Discover how this innovative regional bank is setting new standards in financial services by blending the personal touch customers value with cutting-edge automation and AI capabilities. 

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