Ted Ings of Fixed Ops Roundtable shares fixed ops technology innovations, including technician video MPIs and AI, and explains how they improve transparency, approvals and strengthen overall service department performance.

Episode Breakdown

00:00 - Meet Ted from Fixed Ops Roundtable!

03:07 - What's the biggest Fixed Ops innovation?

05:29 - Measuring video engagement and ROI

06:04 - Implementing the technology

07:30 - How service drive acquisition is connecting departments

09:07 - Sales-to-Service handoff

10:20 - Service Advisors vs Sales: Impact on customer loyalty

11:03 - Will AI tools diagnose vehicles before techs?

12:13 - The technician shortage debate

For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. 

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