In this episode,  we discuss how everyone in your company is involved in your Customer’s Journey.  It is surprising to find the impact points for each employee as Prospects turn to Customers turn to Clients turn to Loyal Fans. Identifying where every team member interacts with your Customer Journey provides important insights into accountabilities, hand-offs, and key contributions.  Organizations who often don't interact with Prospects, but work with customers such as: Accounting, Finance, Legal, Manufacturing, Logistics, Customer Service, Delivery, Support Personnel, and Field Staff need to be clear when they own the customer relationship.  A great team building exercise is to talk about the Impact of Everyone at the Leadership Level, and hold this discusion inside and between every organization in the company. You will be amazed at how engaged your employees become along with a rise in your Customer Experience.  Learn more at www.targetoutcome.com/powerglass-pipeline.