In this video, digital strategist and author Chris Hood breaks down the fundamental mistake many organizations make: prioritizing technology over people. Whether you are implementing AI or launching a startup, success depends on one thing: Customer-Centricity. Learn how to bridge the gap between business and technology by starting with the problem, not the tool.

Key takeaways include:
- Why ego is the biggest barrier to business success.
- The "Uber Model": Solving problems customers didn't know they could fix.
- How to pivot from a technology-first to a customer-first mindset.

#chrishood #customerexperience  #businessstrategy  #digitaltransformation  #customercentricity  #aistrategy  #entrepreneurship  #customerfirst 


Connect with Chris:
Connect with Chris:
LinkedIn: chrishood
Instagram: chrishood.ig
Facebook: chrishood.fb
YouTube: @ChrisHood
Website: www.chrishood.com


Alexander V. Johnson is a Founding Partner of Mixt Solutions, a 6x Inc. 5,000 Fastest Growing Company in America. Mixt Solutions has successfully done millions of transactions on Amazon and works with some of the biggest consumer packaged goods brands in the world. In 2024, Mixt Solutions crossed over 150 million dollars of all time sales on Amazon.

Connect with Alex:
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Instagram:   / eaotpodcast  
Twitter: https://x.com/EAOTpodcast
Facebook:   / eaotpodcast  
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Intro Music Credit:
"Alone and Afraid" - SourBlood:    • Alone and Afraid Official Lyric Video  
Spotify: https://open.spotify.com/artist/7FJVH...
@EATPodcast,