The majority of Jalal Mir’s working life has been dedicated to working with pets. In his native Iran, he became a veterinarian and executive in the wholesale business, importing high-quality pet care goods and overseeing a team of more than 100 employees.

After immigrating to Canada, he brought that level of understanding to Pet Valu, being on the sales floor, rather than being “one man in a room with a laptop.”

The Richmond Hill, Ontario-based franchisee opened his location 11 months ago and is already looking to expand to multiple units.

On this episode of Franchise Canada Chats, we discuss:

-Balancing novelty, risk, and trustworthiness in the retail franchise industry;

-Creating trust when handling customers’ loved ones;

-Standing out in the booming pet care industry;

-And so much more!