Join the Cisco Champions as they discuss what’s new with the Cisco Contact Center with Kurt Mey and Carlos Guadamuz. The discussion includes the integration of Voicea and CloudCherry acquisitions; Customer Experience Management; the use of AI/ML to listen, analyze and predict; leveraging of Cognitive Collaboration; the WebEx Contact Center Enterprise; the specialization use cases; and much more.

Cisco Champion hosts

Paul Giblin (https://twitter.com/dreamlessod), Presidio, Enterprise Architect

Malcolm Booden (https://twitter.com/malcolmbooden), MNB Networks Ltd, Network & Security Consultant

Guests

Kurt Mey (https://twitter.com/kumey99), Cisco, Contact Center Business Development Manager

Carlos Guadamuz, Cisco, Contact Center Business Development Manager

Moderator

Lauren Friedman (https://twitter.com/lauren), Technical Influencer Marketing and Cisco Champions Program