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S7E8: Workplace Etiquette: The Leadership Skill AI Can't Replace w/ Trina Boos
In a world obsessed with automation and efficiency, there’s one leadership skill AI will never replicate: the ability to build meaningful human connections.
In this episode, we sit down with Trina Boos, Founder and CEO of Boost Academy of Excellence, to explore why workplace etiquette, emotional intelligence, and communication are more critical than ever in today’s hybrid and AI-driven world. Drawing from her extensive experience in marketing, digital, and creative industries — as well as her leadership roles at Boost Agents and Ad Lounge — Trina shares practical insights on developing professional presence, fostering trust, and navigating generational differences in the workplace.
We dive into the “Others Focused” framework, the growing knowledge transfer gap, and how leaders can bridge the divide between generations while staying authentic and adaptable.
If you’ve ever wondered what truly sets great leaders apart — or how to future-proof your career against AI — this episode offers thoughtful, actionable answers.
Chapters
0:00 - Intro
2:13 - The knowledge transfer gap, impact of COVID and remote work
8:03 - The anxious generation - advice for young leaders
10:50 - The Others Focused framework
13:22 - Challenges leaders are facing today
17:37 - Generational gap in the workforce, adapting to different needs
27:18 - Importance of communication and flexibility
28:22 - AI-proof advantages, workplace etiquette, and human connection
34:40 - Getting comfortable with networking and talking with others
40:19 - What’s next for Trina
Visit Trina’s website - www.boostacademyofexcellence.com
Check out Trina’s podcast- https://boostacademyofexcellence.com/podcast/
Connect with Trina - https://ca.linkedin.com/in/trinaboos
Hosted by Hilda Gan - ca.linkedin.com/in/hildagan
Visit us at - peoplebrightconsulting.com
Follow us
LinkedIn - www.linkedin.com/company/pplbright
Twitter - twitter.com/pplbright
Facebook - www.facebook.com/pplbright
Instagram - www.instagram.com/pplbright/
Hilda Gan is a sought-after expert on effective HR strategies, work culture enhancement, and employee engagement. Unique among HR consultants, Hilda combines over 25 years of HR expertise with business acumen and business owner experience.
People Bright Consulting is an award-winning HR Management Consulting firm that helps leaders of companies build the foundations for successful hiring, healthy and inclusive work culture, and engaged staff. It starts with listening to our clients and finding pragmatic customized business solutions to HR problems.
#WorkplaceEtiquette #LeadershipDevelopment #WorkCulture #Networking
View all episodes
By Hilda GanIn a world obsessed with automation and efficiency, there’s one leadership skill AI will never replicate: the ability to build meaningful human connections.
In this episode, we sit down with Trina Boos, Founder and CEO of Boost Academy of Excellence, to explore why workplace etiquette, emotional intelligence, and communication are more critical than ever in today’s hybrid and AI-driven world. Drawing from her extensive experience in marketing, digital, and creative industries — as well as her leadership roles at Boost Agents and Ad Lounge — Trina shares practical insights on developing professional presence, fostering trust, and navigating generational differences in the workplace.
We dive into the “Others Focused” framework, the growing knowledge transfer gap, and how leaders can bridge the divide between generations while staying authentic and adaptable.
If you’ve ever wondered what truly sets great leaders apart — or how to future-proof your career against AI — this episode offers thoughtful, actionable answers.
Chapters
0:00 - Intro
2:13 - The knowledge transfer gap, impact of COVID and remote work
8:03 - The anxious generation - advice for young leaders
10:50 - The Others Focused framework
13:22 - Challenges leaders are facing today
17:37 - Generational gap in the workforce, adapting to different needs
27:18 - Importance of communication and flexibility
28:22 - AI-proof advantages, workplace etiquette, and human connection
34:40 - Getting comfortable with networking and talking with others
40:19 - What’s next for Trina
Visit Trina’s website - www.boostacademyofexcellence.com
Check out Trina’s podcast- https://boostacademyofexcellence.com/podcast/
Connect with Trina - https://ca.linkedin.com/in/trinaboos
Hosted by Hilda Gan - ca.linkedin.com/in/hildagan
Visit us at - peoplebrightconsulting.com
Follow us
LinkedIn - www.linkedin.com/company/pplbright
Twitter - twitter.com/pplbright
Facebook - www.facebook.com/pplbright
Instagram - www.instagram.com/pplbright/
Hilda Gan is a sought-after expert on effective HR strategies, work culture enhancement, and employee engagement. Unique among HR consultants, Hilda combines over 25 years of HR expertise with business acumen and business owner experience.
People Bright Consulting is an award-winning HR Management Consulting firm that helps leaders of companies build the foundations for successful hiring, healthy and inclusive work culture, and engaged staff. It starts with listening to our clients and finding pragmatic customized business solutions to HR problems.
#WorkplaceEtiquette #LeadershipDevelopment #WorkCulture #Networking