Guidance to Wealth with Raj Kapur

S9 E14 Creating an Irresistible Customer Experience with Raj Kapur


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Creating an Irresistible Customer Experience

In an article by Noreen Seebacher on 7 Things you can learn from Stew Leonard’s and I would like you to focus on these as coaches and consultants and see if you can incorporate any of these in your practice and business.
Meet your customer's expectations
Now exceed them
Focus on the "Person" rather than "Personalization"
Train every employee to be customer-centric:
Even small problems are worth solving:
Customers talk … a lot:
A smile goes a long way:
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Guidance to Wealth with Raj KapurBy Raj Kapur