Quality for the Rest of Us

Safety Communication: You Get One Call (15 mins)


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Important notices are common in healthcare, but opportunities for feedback can be hard to find. Yet, communication about problems is essential to a robust patient safety program. This episode looks at changes in technology that could improve safety communication across the healthcare industry.
Key Points:
-Safety communication in space
-Healthcare feedback loops
-Overwhelming public comment

References:
Sull, D; Sull, C (Oct. 18, 2023). How Do Nurses Rate Their Employers? MIT Sloan Management Review. https://www.sloanreview.mit.edu/article/nursing-satisfaction-index/.

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Quality for the Rest of UsBy Gayle Porter