Public assistance programs, while technically accessible to those who need them, are often confusing, demanding, and stressful to access. Administrative burdens, including time and paperwork commitments, can be overwhelming and disparate for those who may be least-equipped to handle them.

In a new paper, our guests today explore the discrepancies across programs. Last month, the Urban Institute published Customer Service Experiences and Enrollment Difficulties Vary Widely across Safety Net Programs, a paper exploring these topics. Marla McDaniel, Michael Karpman, Genevieve (Jenny) Kenney, Heather Hahn, and Eleanor Pratt joined the podcast to discuss their research.

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