<p>Jim is the SVP of global CX excellence at Sage. He is a customer experience and support operations executive with deep expertise and passion around customer experience design practices and operational standards for journey mapping, voice of the customer, social media/community support, customer centric design, customer insights and analysis, as well as architecting an overall CX ecosystem.</p>

Jim is the SVP of global CX excellence at Sage. He is a customer experience and support operations executive with deep expertise and passion around customer experience design practices and operational standards for journey mapping, voice of the customer, social media/community support, customer centric design, customer insights and analysis, as well as architecting an overall CX ecosystem.

<p>Jim is the&nbsp;SVP of global CX excellence at Sage. He is&nbsp;a customer experience and support operations executive with deep expertise and passion around customer experience design practices and operational standards for journey mapping, voice of the customer, social media/community support, customer centric design, customer insights and analysis, as well as architecting an overall CX&nbsp;ecosystem.</p>

Sage Colleague - Jim Pendergast

The Sage Thought Leadership Podcast is dedicated to the possibility that entrepreneurs continue the work of creation. We celebrate them by allowing them to tell their stories and share their knowledge with others. In doing so we energize the success of businesses around the world through the imagination of our people and the power of technology.

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Sage Colleague - Jim Pendergast

Sage Colleague - Jim Pendergast