Summary Across three episodes, Jeff Richards and David Beard from the Sage CRM team talk with Bea Rebollo from Renishaw Plc, who are a global engineering technology group, creating high-precision technology for metrology and healthcare.  Operating across 67 locations in 36 countries with 5,000+ employees worldwide, Bea is the Senior Sage CRM Analyst/Programmer who's main role is to develop and support Sage CRM for her internal customers - that's 2500 users of Sage CRM across the world. In this first episode Bea explains the history of the company and her start with them 20 years ago, the company's progression to 2,500 users of Sage CRM and they place CRM at the heart of their business systems in the company.

Sage CRM Podcast Series - A session with Renishaw Plc – Episode 1

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Steve Hearsum discussed the limitations of quick fixes and the importance of functional collaboration in a complex world. They also explored the link between anxiety and creativity, and the need for leaders to acknowledge their limitations and learn. Lastly, they examined the persistence of the heroic leadership concept and the need for a shift in organizational mentality. Steve is the author of No Silver Bullet: Bursting the bubble of the organizational quick fix. Steve is the founder of Edge and Stretch, working with brands and organisations to increase their capacity for collaboration and experimentation, including the NHS, a global fast moving consumer goods company, international financial institutions and many others. He is an experienced developer of change practitioners and consultants and a qualified Consulting and Coaching Supervisor. Steve is a trustee and Council Member for the Tavistock Institute of Human Relations and previously served as Co-chair of the Organisation Development Network Europe. He also holds a Masters in Change Agent Skills & Strategies from the University of Surrey.

Steve Hearsum on his book, No Silver Bulllet: Bursting the bubble of the organizational quick fix

Domenic Colasante discussed the potential benefits and challenges of integrating artificial intelligence in marketing, emphasizing the importance of human expertise and the need for more personalized and impactful content. The concept of heroism was also explored in relation to professional life, with Domenic identifying CMOs as heroes due to their commitment to business growth. The discussion concluded with Ed thanking Domenic for his insights and offering to continue the conversation on LinkedIn. Domenic is CEO at 2X, the category creator and fastest growing marketing-as-a-service firm. Domenic is a thought leader on marketing organizational models and operating model transformation. Previously, Domenic was CMO at WGroup and has held demand creation, marketing ops, analytics, and account based marketing roles at Siemens and SAP.

Thought Leader - Domenic Colasante on the real power of AI in marketing

Summary David G. Ewing emphasized the importance of mapping individual customer journeys, utilizing a systematic approach encompassing systems, processes, culture, and incentives to deliver exceptional customer experiences. He highlighted examples that exemplified the power of empathy and cultural values in providing meaningful customer service. Finally, David promoted his newsletter focused on sharing exceptional customer experience stories. More about David G. Ewing , CEO of Motiv, is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude engineering graduate, David's leadership has earned motive a spot on the Inc 5000 list. As president of the entrepreneurs association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son’s robotics team.

Thought Leader - David G. Ewing on Systematizing Customer Experience

Summary Anton Skornyakov, the co-founder and managing director of Agile.Coach, discussed his role in coaching organizations and individuals on agile project management methodologies. He emphasized the importance of delivering small, useful pieces of a project to customers for feedback and the challenges encountered when implementing new ERP systems. Anton also shared his admiration for Russian political activist Alexei Navalny, calling him a hero due to his successful and agile campaigning. Lastly, Anton provided information about how one could contact him through his website, Slicingwork.com.   About Anton Passionate about Agile methodologies, Anton Skornyakov holds the esteemed Certified Scrum Trainer certification, a distinction shared by only 250 individuals globally, awarded by the Scrum Alliance®. Anton's dedication to organizational collaboration and Agile principles in the public and nonprofit sectors led him to his current role as co-founder and managing director of Agile.Coach. In this capacity, he has coached nearly a hundred organizations and thousands of individuals in the art of slicing work. Anton is also the author of the upcoming book The Art of Slicing Work: How to Navigate Unpredictable Projects, which is the subject of our conversation today. 

Thought Leader - Anton Skornyakov on waterfall and agile project management

Scott Tillema discussed the importance of negotiation skills in various fields, particularly business, and how techniques used in crisis negotiations can be applied to business situations. Scott emphasized the need for emotional intelligence, self-regulation, and effective communication in difficult conversations. He also discussed the importance of authenticity, practice, and persistence in maintaining genuine connections and achieving desired results. Lastly, Scott shared his role models and invited listeners to connect with him for speaking or corporate negotiation inquiries. Scott Tillema is a retired SWAT hostage negotiator with over 20 years of law enforcement experience in the Chicago area. Educationally, Scott holds a bachelor’s degree in behavioral science, and a master’s degree in psychology, and he was trained in negotiation by the FBI and at Harvard University. Today, he is a Partner at The Negotiations Collective, an international negotiations and conflict resolution training firm. As a global keynote speaker and corporate trainer, Scott inspires audiences to use techniques of verbal influence to be powerful negotiators, effective conflict resolvers, and influential leaders.

Sage CRM Podcast Series - A session with Renishaw Plc – Episode 1

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