You can fly by the seat of your pants with your business for awhile. But soon it’s time to grow up, says retail strategist Salena Knight, or you risk stalled growth, unhappy employees, stress and overwork.

She’s a big fan of systems and processes, either automating certain tasks or making them very easy for someone to do. That productivity means making more money while working less.

But Salena also advises small business owners on more “intangible” strategies that can cause exponential growth. She’ll reveal what you can do right now to get started. We also talk about…

• The dangers of being an “isolated” entrepreneur
• Providing true value to your customers – and gaining authority at the same time
• Unusual – and fun – ways to generate leads that really work
• Why those who spend the most money aren’t necessarily your best customers
• And more