If you’re a hairstylist or salon owner, you probably know the importance of having clear cancelation policies. Join us as we talk further on how we handle policies in our salon & what we’ve learned.

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Key Take-always:

1. No shows will happen, laying out policies is crucial.

2. Communicate clearly with clients throughout touch points of services.

3. Make sure you get consent to charge in some form.

 

4. How much time do they have to cancel? Is there a deposit involved? When do they need to cancel by to receive their deposit back

5. Send reminders, to avoid no-shows.

6. Have your cancellation policy and personalization and confirmations.

7. Make sure you have healthy boundaries surrounding your cancellation policy.

8. Have a back up plan.

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