Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was dispatcher) early in my career and I was routinely subjected to criticism and ridicule from responders because the information I shared with them wasn’t always accurate – like I was giving them misinformation on purpose.

Second, in my situational awareness classes I often hear the same criticism of communications specialists I endured almost 30 years ago. I would like to offer some perspective on communications specialists and the critical role they can play in forming and maintaining situational awareness for responders.

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Intro music

Safety Dance (1982)

Men Without Hats

GMC - Virgin Records

Situational Awareness Matters! website

www.SAMatters.com

Firefighter Near Miss Reporting System

http://www.firefighternearmiss.com/

Contact Rich Gasaway

www.RichGasaway.com

[email protected]

612-548-4424