SAMatters Radio

SAM 086 | High reliability organizations

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This episode defines high reliability organizations and looks at the common threads that have emerged in organizations that embrace HRO philosophies. We will look at:

  • Organizational complexity
  • Teamwork
  • How knowledge supersedes rank
  • Communications
  • Accountability
  • Feedback
  • Compressed time constraints
  • Sensitivity to operations
  • Reluctance to simplify
  • Preoccupation with failure
  • Deference to expertise
  • Resilience

    • Our sponsor:

    Midwest Fire MidwestFire.com

    References for this episode

    • Baker, D.P., Day, R., & Salas, E. (2006). Teamwork as an essential component of high-reliability organizations. Health Serv Res. Aug;41(4 Pt 2):1576-98.
    • McKeon, L.M., Oswaks, J.D., & Cunningham P.D. (2006). Safeguarding patients: complexity science, high reliability organizations, and implications for team training in healthcare. Clin Nurse Spec. Nov-Dec;20(6):298-304; quiz 305-6.
    • Roberts, K.H. & Rousseau, D,M. (1989). Research in nearly failure-free, high-reliability organizations: having the bubble. IEEE Trans Engin Manage. May 36(2):132-9.
    • Weick, K.E., & Sutcliffe, K.M.(2001). Managing the unexpected: assuring high performance in an age of complexity. San Francisco: Jossey-Bass.

      •  

      Intro music

      Safety Dance (1982)

      Men Without Hats

      GMC - Virgin Records

       

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      Contact Rich Gasaway

      www.RichGasaway.com

      [email protected]

      612-548-4424

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      SAMatters RadioBy Dr. Richard B. Gasaway
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