Sam duPont is a principal for strategic programs in the strategy group at Baltimore Gas & Electric and he spoke to us about a smart city/smart home pilot program being rolled out in Annapolis, Md, using smart meter data and connected devices to offer a select group of opt-in residential and small business customers control over their energy use He told us about the success of the messaging the utility used and the focus on groups such as low-income customers to make sure the feedback was coming not just from early adopters.