Sam Horn is the CEO of the Intrigue Agency, a positioning/messaging consultancy, which helps people design and deliver TEDx talks, keynotes, funding pitches and one-of-a-kind brands. She is also the CEO of the Tongue Fu! Training Institute, a trade-marked communication skills approach, that teaches how to give and get respect at work, at home, online and in public.

Sam talks about writing her latest book: Talking on Eggshells: Soft Skills for Hard Conversations, how to turn conflict into cooperation, having tough conversations for introverts, the eyebrow test, and much more!

"My life is my lab. I ask people if I can use their real life examples."

Episode Highlights

● Writing the new book

● We avoid, accommodate or get angry

● "Ink it when you think it."

● Interpersonal and self-awareness

● The skill of having tough conversations

● The power of a repeatable phrase

● The Eyebrow Test

● Change the conversation

Resources

● Talking on Eggshells: Soft Skills for Hard Conversations

● The Intrigue Agency

● Tongue Fu! Training Institute