Ed Hodges is the CEO of Dazzle.AI - they use natural language with automated assistants and chatbots to create end-to-end customer solutions for conversational commerce that leads to a transaction BACKGROUND: Dazzle is a white-label platform that integrates with companies existing knowledge and service sources, ingests that knowledge into its conversational model and allows access to that knowledge for the companies' customers through voice and messaging channels e.g. Amazon Alexa, Google Assistant, Facebook Messenger, WhatsApp and SMS.   MILESTONES:

• September 2016 - Dazzle founded as a hotel concierge that uses smart speakers in hotel rooms
• December 2016 - Dazzle goes live in Marriott Hotel London County Hall with a system that automatically answers requests for guests and passes requests to the concierge to deliver to rooms
• March 2017 - Launched Dazzle for hotels and added functionality to the platform that allowed a perpetual conversation across channels, enabling requests through voice and chatbot.
• May 2017 - Runner-up Eye for Travel Europe Best Technology Innovation gaining 3rd party validation as a leader in conversational design
• October 2017 - Winner Eye for Travel North America Best Technology Innovation in Las Vegas further consolidating the vision for the Dazzle platform and moving the company's trajectory as a platform for travel rather than hotels.
• October - Winner London Midland Labs following a 10-week accelerator program with a UK rail operator they were voted by the industry as a platform that solves several large issues including digital ticketing and improving customer experience.