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Discription is Customer expectations are changing. Customer experience reigns supreme. Those who master CX lead the industry. In 2019, everything technology professionals do must have a positive impact on the humans involved. This includes the clients, the customers, the employees, the franchisees and the partners. The fusion of these two aspects – technology and the people it touches – delivers the greatest possible value is what we call “The Capgemini Effect”.

Today we speak to our SAP customer experience experts to discuss The Capgemini Effect and how you can build expectations and experiences around the customer.