Rob Behrens in conversation with Sarah Barclay, Founder of the Medical Mediation Foundation, Co-Director of the Evelina Resolution Project and HSJ NHS Innovator award winner. Drawing on her many years of practical experience in this field, Sarah helps us understand how mediation can be used more effectively in the health service alongside adjudication.

You can also read a transcript of this podcast on our website: https://www.ombudsman.org.uk/news-and-blog/podcast/transcript-radio-ombudsman-3-approaches-mediation-and-dispute-resolution