[0:00] Introduction and Guest Overview

• Evan introduces the show and guest, Sarah Fassett.
• Sarah’s background: quick rise in the multifamily industry, focus on empathy and community.

[1:58] Sarah’s Early Career in Multifamily Housing

• Sarah’s entry into the industry as a leasing consultant.
• Rapid progression to assistant manager and community manager roles.
• The importance of team support and mentorship.

[3:21] Transition to Corporate Role

• Moving from on-site management to a regional trainer position.
• Impacting a larger community and sharing best practices.

[4:42] Impact and Mentorship

• The value of mentors in Sarah’s career.
• Emotional shout-outs to key mentors and colleagues.

[6:54] Parking Management Insights

• Sarah’s experiences with parking management software.
• The difference good tools make for both staff and residents.

[11:38] Music and Motivation

• Sarah’s go-to motivational song: “This Is Your Night” by Amber.
• Discussion of music’s role in motivation and energy.

[14:04] Caffeine Preferences and Personal Tidbits

• Sarah’s favorite caffeinated beverages and her high-energy habits.
• Fun discussion about candy and personal quirks.

[17:40] Sarah’s Resilience and Early Challenges

• Sarah’s childhood adversity: family instability, homelessness, and battling cancer as a teen.
• Determination to pursue education despite obstacles.

[20:12] Battling Cancer and Pursuing Education

• Multiple rounds of chemotherapy and surgeries.
• Persistence in securing scholarships and completing her education.

[25:34] Overcoming Adversity and Career Growth

• Continued health challenges and career setbacks.
• Learning to advocate for herself and others.

[27:20] Advocating for Invisible Disabilities

• Sarah’s current role as chair of the HR Advisory Council.
• Supporting colleagues with invisible disabilities.

[28:35] Helping Residents in Need

• Using personal experience to empathize with residents facing eviction or hardship.
• Collaborative problem-solving and connecting residents with resources.

[30:03] Turning Around a Troubled Community

• Taking over a struggling property and implementing innovative solutions.
• Team-building, vendor negotiations, and operational improvements.

[32:45] Servant Leadership in Action

• Sarah’s philosophy: creating heroes, not being the hero.
• Focusing on people over numbers.

[41:09] New Role and Impact

• Transition to a regional trainer role.
• Facilitating onboarding, teaching both soft and technical skills, and fostering collaboration.

[44:42] Excitement for EdCon

• Sarah and Evan discuss their upcoming speaking engagements at EdCon.
• The importance of collaboration and continuous learning.

[49:00] Final Thoughts and Call to Action

• Sarah’s ongoing advocacy and leadership roles.
• Encouragement for listeners to connect, share their stories, and get involved.

Connect with Sarah Fassett:

• LinkedIn: Sarah Fassett
• Attend her session at EdCon, March 13th, Seattle Convention Center.

Want to be a guest on Boss Talks?

• Reach out to Evan Happel for a chance to share your story.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.