The Turndown: The Podcast for Hoteliers

Sarah Fults: How to successfully lead a big team with heart


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As Vice President of Distribution at MGM Resorts, Sarah Fults is a hardcore hotelier who is known as a tough boss when it comes to managing partners. But when it comes to her team of 34, Sarah is a “mama bear” who knows all the kids’ and pets’ names. How does she keep that balance and manage to lead a loyal team even as many others in the industry are struggling with staffing issues? Sarah shares her experience, tips, and her ambition to design the perfect toiletry bag.

 

Additional resources on this topic:

  • Facing a labor shortage at your property? Here’s how technology can help
  • What is a GDS & how can it help increase occupancy?
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