SysAdmin Show

SAS 003 – The Basics of Problem Solving

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Today’s episode answers listener feedback and explains the basics of problem solving.

You can send feedback and ideas for future episodes to [email protected]

  • Listener Q&A
    • Example degree
      • AAS Computer Information Systems
        • Computer User Support Specialist
        • 25k – 40k
        • Lab Equipment Cost
          • DL360 G7, 8 Cores, 32GB – $220
          • DL360E G8, 16 Cores, 32GB – $320
          • Today’s Show
            • The Basics of Problem Solving
              • Users report symptoms not problems
              • Break/Fix
                • Verify the issue
                  • Can it be reproduced?
                  • Other users affected?
                  • Is a work around available?
                  • Printer example
                    • User reports unable to print
                      • Where are you?
                      • Which printer?
                      • When did this happen?
                      • When did you last print successfully?
                      • What are you printing?
                      • How urgently do you need it printed?
                        • Try another printer as a quick workaround
                        • Offer to print it for them if urgent
                        • Can you get online?
                        • Printer Testing
                          • Check if printer is online
                          • Check supplies / Status
                          • Check print server
                          • Test print from another computer
                          • PC Testing
                            • Network connection
                            • Correct printer selected?
                            • Default printer correct?
                            • Correct driver?
                            • Print spooler service restart
                            • Computer restart
                            • Printer port correct
                            • Feature or Project Request
                              • Define the requirements and scope
                              • Validate resolution path
                                • Training on deployed solution
                                  • User already has the ability to do what they are requesting
                                  • Deploy standard solution
                                    • The requirements fit an existing solution already deployed to others
                                    • Manager approval required
                                    • Investigate and deploy new solution
                                      • Validate the request by user’s manager
                                      • Research candidates that meet requirements and scope
                                      • Demo top candidate, include business community as needed
                                      • Management approval
                                      • Deploy solution
                                      • Final Thoughts
                                        • User Training
                                          • Users have less issues when they are properly trained
                                          • Communication is key
                                            • Especially if a problem will take some time to resolve
                                              • ...more
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                                              SysAdmin ShowBy Dustin Reybrouck: IT System Administrator
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