SysAdmin Show

SAS 009 – Managing IT Vendor Relationships

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Follow-Up

  • Missed from SAS 006
    • Testing Hardware/Software
      • Test everything, try to break it
      • Don’t assume anything
      • Testing backups
        • Monthly backup tests
        • Quarterly disaster recovery tests
        • Annual business continuity tests

          • Today’s Show – Managing IT Vendor Relationships

          • Everyone will need an IT vendor at some point, so build good relationships for when you need them
            • Staffing help
            • Emergencies
            • Technical assistance for core infrastructure
            • Evaluation process
              • Reputation
              • Size
              • Cost
                • Price is important, but isn’t everything
                • Core competencies
                • Availability
                • Location
                • Qualify engineer who will actually be doing the work – these are often the best relationships
                • Contract Review
                  • Larger companies won’t budge much
                  • This is the basis of the relationship
                  • Fixed price vs T&M vs Not to Exceed

                    • Final Thoughts

                      • Implement changes over time
                      • They work for you,  you can override their recommendations

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                        SysAdmin ShowBy Dustin Reybrouck: IT System Administrator
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