As per your request as our listeners, we have invited the people from the South African Social Security Agency about some of the problem you’ve been facing regarding accessing the grants. Many of the complaints we’ve been receiving is people not understanding why they are declined, while some say that their children’s grant is not consistent. Then there’s also the issue of the Social Relief of Distress Grant which has the most complaints. Then there’s also the issues around the Postbank glitches which they are also trying to sort out. To answer some of your questions and where some of the problems and misunderstandings lie, 

Guest: Brenton van Vrede - Grant operations manager at South African Social Security Agency