Raising the Bar: What Today’s Auto Finance Customers Expect Online

In this episode, host Miles Tullo is joined by Patrick Roosenberg and Jon Sundberg to unpack the latest insights from the 2025 Automotive Finance Digital Experience Study.

Tune in as they explore:

• How poor digital design drives up service costs and drags down satisfaction

• Ways top lenders are transforming payment portals into two-way communication tools

• The highest-ranked lenders in this year’s AutoFi Digital Experience Study

• Quick digital fixes that can boost customer satisfaction

• Why consumer expectations—shaped by apps like Amazon and Uber—are redefining success in auto finance

Get a firsthand look at what’s reshaping the digital auto finance landscape—and what lenders can do to stay ahead.

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