In which we are reminded, again, to maintain capacity for the accounts and clients that are most important.

(NOTE: This is the annual Thanksgiving Issue, one of the author’s favorites, unchanged from its first publication in 2002.While both grandmothers have passed on to the great Thanksgiving feast in the sky, our traditions remind us of them and we smile when we serve the dishes they prepared and enjoyed. This year, we oriented two new guests to our Thanksgiving rituals; they both qualified to return next year.)