Analyse the inverse proportionality between state of CX worldwide and number of CX professionals through the lens of Alex Mead, a global Customer Experience Executive and an adept leader working to transform experiences across contact centres, specialising in digital, social & omnichannel platforms, customer service operations innovation, CRM implementation, and CX strategy. We focus on:

- Betting on CSX (Customer Service Experience) versus CX (Customer Experience)

- Shifting nature of customer expectations 

- Adapting to Gen Zers

- Deteriorating state of global CX

Alex's LinkedIn profile: https://www.linkedin.com/in/alexmead

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