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In this episode, Akash Anil sits with Eric Mistry to understand the impact of building automations to make customer education teams more productive and data-driven- from making data talk between your LMS, CRM and google sheets, to finding the ideal source of truth, to how to building automations effectively using tools like Zapier, this podcast is a a must listen for those involved in customer education

00:00 Introduction

00:59 The Significance of Automation in Customer Education

03:01 Building Automated Bot Responses in Slack

04:27 Expanding Automation Capabilities with Zapier's AI Tools

05:24 The Simplicity of Building Automations with Zapier

10:04 The Accessibility of Automation Tools for Non-Technical Individuals

12:28 Understanding the Workflow of Automations

15:20 Automating the Instructor-Led Training Booking Process

22:40 Templatizing Automations for Scalability

26:21 Learning Automation Skills and Resources

33:31 Breaking Silos and Bringing Data Together with Automations

38:23 The Impact of Automation on Customer Education

44:24 Driving Conversations on Automation in Customer Education