What happens when you bring AI into some of the busiest, most mission-driven organizations in the world? Flora Mercury sits down with Ben Cohen, AI Lead at Good Innovation, to explore real stories of how charities are using AI to save time, reduce admin work, and free up humans to do what humans do best.

Ben shares how a structured AI pilot helped a homeless charity save half a day to a full day of admin time per week for 300 caseworkers, how custom GPTs can solve 80% of an organization's everyday tasks, and why most nonprofits aren't using AI in any structured way yet.

This episode breaks down: • The "boring" workflows where AI delivers massive ROI • How to identify what tasks you should automate • Tools any organization can use today, no matter the size • Why AI should never replace human connection • How charities and small businesses actually share the same AI needs

If you care about impact, efficiency, or using technology for good, this episode will change how you look at your workday.