Why do we keep talking past each other even when everyone in the room genuinely wants to be understood? In this episode, Toby and Chris dig into the real reason communication breaks down at work: not volume, not effort, but the invisible assumptions we all carry into every conversation.

From client engagements gone sideways to the manager who sparks 30 hours of wasted work with one offhand comment, they get into what actually fixes it — slowing down, drawing the picture, and getting curious about what you don't know. Plus, a truly terrible joke about chickens that somehow makes the whole thing click.