From customizing their order to complaining about the lighting, music, temperature, and the crying baby next to them, there is ALWAYS a customer asking for something to be changed *just* for them. As a hospitality professional, how do you draw the line between being accommodating to help the guest enjoy their experience and ruining the experience for other people around them? Peter, Matt, and George are weighing the pros and cons of people-pleasing and answering questions, including:

• Is it different when a customer asks for an ingredient to be omitted vs substituted?
• Do servers think about substitutions differently than the kitchen?
• Are you more likely to be accommodating when you’re not busy?
•  How do you deal with dietary restrictions and allergies at a restaurant?