𝗖𝗼-𝗵𝗼𝘀𝘁𝘀:

Tetyana Hrynovetska, Communication Consultants Team Manager

Yuliia Zabolotna, 4Cs Competence Manager

Khrystyna Hural, 4Cs Learning Solutions Architect

The last episode of the #SamebutDifferent series to uncover the aspects of Chinese and Indian cultures. However, this time we will discuss customer-centric communication – namely, dos and don’ts around dealing with Indian and Chinese customers across all stages of collaboration.

In this episode, we focus on:

🎯expectations & attitude of Indian & Chinese customers towards their vendors

🎯negotiations

🎯efficient communication with Indian & Chinese clients

𝟬𝟭:𝟭𝟬 Introduction

𝟬𝟭:𝟱𝟲 Who is meant by a customer in the Indian & Chinese environment

𝟬𝟯:𝟮𝟬 Customer's expectations towards their vendors

𝟬𝟰:𝟱𝟬 Negotiating process

𝟬𝟲:𝟭𝟯 Aspects of cooperation with Indians & Chinese customers

𝟭𝟬:𝟰𝟳 Factors that influence communication styles

𝟭𝟰:𝟮𝟱 Dealing with arguments

𝟭𝟳:𝟰𝟵 Final word