In this episode we discuss Kirk St.Amant's prior work in examining psychology, usability, and design and talk about a new approach he’s been working with, called “scalable usability,” in which he combines ideas from intercultural communication with concepts from cognitive psychology to identify usability expectations in different contexts.

Kirk St.Amant is a Professor and the Eunice C. Williamson Endowed Chair of Technical Communication at Louisiana Tech University, and he is also the Director of Louisiana Tech’s newly formed Center for Health and Medical Communication. His research focuses on the psychology of usability and applying cognitive models to understand audience expectations and user preferences in different settings.

For transcript, links, and show notes: https://tccamp.org/episodes/scalable-localization-and-the-psychology-of-usability-and-design