More revenue. More customers. More people. That’s growth, right?

But when headcount and costs keep rising alongside revenue, it’s worth asking whether hiring is really the thing that unlocks the next stage of growth, or whether it’s masking a constraint somewhere else in the business.

In this episode, Dave Heywood looks at:

• Why being busy isn’t the same as genuinely being at capacity
• A four-part test for deciding whether another hire is really the answer
• Why 20% more cost for 20% more revenue isn’t necessarily a problem, provided there’s a credible path to future growth
• The ultimate question to ask before approving your next hire

Anyone can create content now. Not everyone has something worth saying.

As AI makes competent content quicker, cheaper and easier to produce, genuine expertise and original perspective become increasingly difficult to replicate.

Dave Heywood explores why the answer isn’t another content arms race, or turning everyone in the business into a creator, but finding better ways to get the expertise already inside your organisation out into the world.

In this episode:
• Why AI has raised the floor for content, but not necessarily the ceiling
• Why putting a human face on corporate content doesn’t automatically make it human
• What research into B2B buyers tells us about the value of genuine expertise
• Why marketing teams should think more like internal media houses than content factories
• How to use AI to scale your experts, rather than impersonate them

Price isn’t just what a customer pays. It’s part of what you tell the market you’re worth. Great businesses don’t defend their prices with bravado. They build propositions worth defending.

Dave Heywood explores why one simple principle has stayed with him since his early sales training: if we’ve created genuine value and made that value clear, why do we become embarrassed when it’s time to say what it costs?

In this episode:

• Why a 10% discount can wipe 25% from your gross profit

• How your price shapes the way the market interprets your proposition

• What research reveals about why good salespeople still give too much away

• Why you should never simply give a discount, but trade for one

Every new process makes work harder. Great businesses don't just raise standards. They remove the friction that gets in the way of meeting them.

Dave Heywood explores why one simple leadership question has changed how he approaches organisational change: If we're asking more of people, what are we prepared to make easier in return?

In this episode:

• Why people don't usually resist higher standards, they resist the admin tax that comes with them

• The CRM project that completely changed Dave's thinking about leadership and process design

• Why AI's biggest opportunity isn't replacing people, but removing work that arguably never needed a human in the first place

• A simple friction audit"you can run this week to uncover hidden inefficiencies across your business

Big brands get away with saying almost nothing. Copy that playbook and you'll go broke trying.

Dave Heywood breaks down why 'nobody gets fired for buying IBM"'is a luxury only market leaders have earned, and what to do instead if you haven't.

In this episode:

• Why vague, confident marketing works for your biggest competitors, and why it'll sink you
• The real story behind a firm that beat Accenture, Genpact and Cognizant not by outspending them, but by refusing to compete on their terms
• Three things worth funding this quarter that need zero extra budget
• The "chase the twenty percent" trap that feels efficient, but usually isn't

Old-school automation broke the same way every time, so you always caught it. AI doesn't.

Dave Heywood discusses why your AI could be quietly doing less for you right now, and what to do about it.

In this episode:

• Why the traditional automation's failure modes actually protected you, and why AI's don't
• The uncomfortable hunch behind rising AI costs.
• The 'cake in the oven' problem: why you can't fix what you can't isolate
• Some checks you can put in place, at minimal cost

A brand is often treated as a creative endeavour. Yet your brand is actually nothing more than the perception of your customers, built by how you company behaves at every single touchpoint.

Dave Heywood explains why your brand is whatever your customer says it is - where operational reality will always eat your marketing strategy for breakfast.

What we discuss:

• Why a rebrand alone is largely useless Why changing your logo and visual identity (like MyHermes rebranding to Evri) is a waste of time.

• Earning and losing trust: How back-office friction and the "Say-Do Gap" can destroy your reputation.

• Where to start looking to get the real picture: Three unglamorous transition points you need go get a read on to align your operational model with your strategic message.

A CRM is a long-term, significant investment most firms make as they grow. Yet 70% of CRM projects fail to deliver value, with only 6% of those failures technical in nature.

Dave Heywood discusses some of the major culprits driving CRM in the wrong direction and what good ultimately looks like

What we discuss:

• Layering admin upon admin: How over-engineered bloat and bureaucratic data requirements turn your highest-paid sales reps into inefficient data-entry clerks.

• The false economy of restricting access: Why saving a few quid by limiting seat licenses completely breaks the model, cutting your marketing data off from critical relationship context.

• A couple of tips to get CRM back on track: A couple of things you can do to turn the tide, and start making CRM a tool that people actually want to use.

Most B2B marketing teams are highly confident, but they are consistently misreading what actually matters most to buyers

Dave looks at a weighty new market study by Force24 that exposes the brutal reality gap between what marketers thing, and buyers actually value

What we discuss:

• The ghost funnel: Why the vast majority of prospects research your brand completely out of sight.
• The channels that matter: The visibility bias causing teams to dump budget into social media while buyers are on search engines and review sites.
• The £0 change that gives you a clearer view: Bypass flawed digital trackers with some simple questions at key points.

If your customer acquisition engine stalls the second you or a couple of your rockstar team members take a holiday, your valuation won't stand up to scrutiny.

Investors are executing a ruthless flight to quality - with companies built on unsustainable models paying the price.

Dave breaks down:

• Two firms - with a £7million valuation difference : The factors that separate a key-person-dependent model from a sustainable system - despite an identical £2M EBITDA.

• The power of mental availability: Why key individuals being famous on LinkedIn doesn't add a penny to valuation, and what institutional brand equity actually looks like

• A quick pipeline audit: A practical diagnostic you can run inside your CRM this afternoon to find out what your business is genuinely worth when you strip out the top tier.