What does tenant experience really mean when you’re responsible for more than 30,000 people? In this episode of On the Way Home, Emmy Kelly sits down with Alain Cadieux, Vice President of Tenant Experience and Quality Assurance at Ottawa Community Housing, to explore how large housing systems can deliver consistent, high-quality, human-centred services at scale. Alain shares how responsible technology and artificial intelligence are reducing administrative burden for staff, improving service quality for tenants, and helping housing systems shift from reactive to proactive, while staying grounded in the human connection at the heart of housing. Here is the link to the report Alain shares will be helpful to listeners who are interested. View here

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