Customer Connect: A Customer Experience Podcast for Small Business Owners

Scaling Retail with Purpose: Sally Oulton’s Secrets to Lasting Growth


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In this episode of The Retail Success Series, we’re joined by Sally Oulton, a multi-brand retail entrepreneur and founder of Coastal Vintage, Coast Imports, and SallyO.co. From humble beginnings selling vintage pieces out of her garage to running three thriving businesses including Bali sourcing tours for interior lovers—Sally shares her incredible journey of scaling with purpose.

We dive into:

  • How she built a retail brand from just $4,000
  • The leap from online to bricks-and-mortar
  • Building a wholesale arm in response to demand
  • The ins and outs of sourcing directly from overseas
  • Why authenticity, branding, and connection are her secret weapons
  • What it really takes to grow a product-based business in today’s market

Whether you’re a retailer, product founder, or just love a good origin story, this episode is packed with real-world wisdom and inspiration.

Contact Sally at 

Coastal Vintage: coastalvintage.com.au

Coast Imports: coastimports.com.au

Instagram: www.instagram.com/sallyo.co

Instagram: @theretailmarketers
Website: theretailmarketers.com
YouTube Channel: youtube.com/@theretailmarketers

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Customer Connect: A Customer Experience Podcast for Small Business OwnersBy Nicole Keleher