The AIM podcast discusses how AI can help businesses scale smarter by automating administrative tasks and enabling data-driven decisions. John Tucker, CEO of Helpflow, highlights the hidden costs of manual work, such as scheduling and customer service, and how AI tools like chatbots and smart scheduling can free up time for strategic tasks. Examples include Zendesk AI and Intercom for personalized customer service, and HubSpot and Marketo for targeted marketing. The conversation emphasizes starting with pilot projects, measuring success with KPIs, and ensuring team buy-in to leverage AI effectively for growth.

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