In this episode of Founders, Future, host Olivia Sammons sits down with serial entrepreneur Emilia D'Anzica to explore her journey through the world of customer experience innovation. Emilia shares how her early career shaped her leadership style, what inspired her to build Growth Molecules, and why she ultimately founded Emilia Speaks CX. She opens up about the challenges of scaling a service-based business, how she defines modern customer success, and the importance of empathy and communication in tech leadership. With insights into both her past and her bold vision for the future, this conversation offers a compelling look at what it means to lead with purpose in the startup space.