In this episode, Miranda Copjec engages with the executive team of CMG, a franchise powerhouse managing brands like KFC, Taco Bell, and Sonic. The conversation explores their journey from college friends to successful franchise operators, the operational challenges they faced while scaling their businesses, and the importance of maintaining quality and consistency across numerous locations. The team shares insights on leveraging technology, establishing effective processes, and the key metrics they prioritize for operational success. They also offer valuable advice for aspiring franchisees, emphasizing the importance of collaboration and continuous learning.