Summary: In this episode of the Healthcare Growth Cycle Podcast, Christian Steinert hosts Mike Morgan, former CEO of Updox, to discuss the evolution of healthcare technology, particularly during the COVID-19 pandemic. They explore the challenges and successes of transitioning to telehealth, the importance of data in pricing strategies, and the role of AI in healthcare. Mike shares insights on leadership during a crisis, the significance of value-based care, and the future of AI governance in healthcare. The conversation also touches on the importance of building the right team and strategic growth in healthcare startups.

Takeaways:

• The transition to telehealth during COVID-19 was a major shift for Updox, increasing from 50 to 55,000 sessions a day.

• Data played a crucial role in determining pricing strategies and understanding customer usage.

• AI is becoming integral in healthcare, particularly in automating administrative functions and clinical decision support.

• Value-based care is gaining traction, with AI helping in care management and patient outreach.

• Building the right team is essential for the success of healthcare startups.

• Strategic growth involves thoughtful investments and understanding market demands.

• Healthcare technology adoption can be accelerated through partnerships with EHR companies.

• Leadership during a crisis requires balancing business needs with employee well-being.

• AI governance in healthcare must consider HIPAA and other regulations.

• The future of healthcare technology includes ambient listening and automated scribing.

Michael Morgan's LinkedIn: https://www.linkedin.com/in/michael-morgan-5a016/