Today, we’re discussing how founders can scale by automating the processes that eat up their daily schedule. I spoke with Daleele Alison, a cofounder of RooksDM, a technology service provider that scales professional services firms through automated systems and processes.

Daleele and I discuss the importance of creating and understanding your process for even the most simple of tasks, how simple automations can result in massive leverage of time and resources, and the unfortunate reality that not everything can actually be automated. As part of our conversation, Daleele offers some great advice on how to streamline your customer onboarding process.