Growth and scaling aren't the same things.

Growth is about adding new resources to increase revenue, while scaling is about doing more with less.

The latter, as an example, is what businesses in the shared service sector are required to deliver.

Still, they can't do it on their own or in isolation of their customers, "the business."

Scaling up requires taking a holistic view of the service delivery model, performance metrics and transforming how support functions operate.

It focuses on doing more business partnering, insights, and operations using the same set of resources.